Privacy Policy Information
Your information and data are protected with our team
Data Collection Details
We collect only the information necessary to process service bookings and address queries. This may include your name, contact information, property address, and related notes about your preferences or requests.
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→Full name for booking identification
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→Contact details such as email and phone
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→Service address for appointment scheduling
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→Notes on cleaning preferences (if provided)
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→Correspondence and booking communications
We do not collect sensitive data such as health details, financial profiles, or identity documentation. Any information you provide is strictly handled for service delivery and compliance with Malaysian privacy laws.
How We Use Data
Your details help us schedule appointments, confirm bookings, and share important updates about our services. Occasionally, we may use contact details for satisfaction surveys or to inform you about changes that could affect your current or future appointments.
We do not sell or rent your data. Collected information is kept secure and only accessible to authorized team members involved in your service.
Your Privacy Rights
You have the right to access, update, or request deletion of your personal data at any time. We will assist with any changes required in accordance with Malaysian regulations to ensure your data stays accurate and secure.
Access Rights
Ask to see the information we hold
Correction Rights
Request any corrections needed
Erasure Rights
Request removal from our system
Data Portability
Receive a copy of your data on request
When Data Is Shared
We may share limited details with trusted partners, only when required to fulfill your request, such as scheduling with cleaning subcontractors or arranging special materials.
No data will be given to unrelated parties for marketing or profiling. Any third party is contractually bound to follow our standards of information security.
Keeping Your Data Secure
Our team implements security measures including encrypted storage, access controls, and periodic reviews of our privacy processes to minimise risks of data loss.
We review our practices in line with both industry guidelines and Malaysian data protection laws.
Contact Our Privacy Officer
Address: Mercu 2, Jalan Yap Kwan Seng, Kuala Lumpur 50450 Malaysia
Phone: +60 7-074 0683
Email: content@qualivonexira.sbs